General Questions
- Does SoFi Offer ADA Accommodations?
- How to Share Feedback with SoFi
- What if I don't verify my email address after I create a new profile?
- Why am I being asked to provide personal information before I can access my account?
- How do I electronically sign my loan documents?
- How do I delete my closed account from the SoFi app? (iOS ONLY)
- Natural Disaster or National Emergency information
- What is the SoFi bank address?
- Why did SoFi mail me this offer?
- How do I update information on my SoFi profile or product application?
- Why do you have to verify identity?
- How do you verify identity?
- Information about our Privacy Policies (Updated August 2025)
- What do I have to provide to create an account?
- How do I change the legal name/date of birth/ Social Security Number/ citizenship on my account?
- How do I change the phone number on my account?
- How do I update the password on my account?
- How do I change the email address on my account?
- Which documents can I upload to provide proof of address for my loan?
- How do I update the home and/or mailing address on my account?
- How do I change which notifications I am receiving from SoFi?
- How do I change my communication preferences?
- How do I change my data sharing preferences?
- How do I delete my SoFi account?
- Please stop marketing to me and sending me direct mail.