General Questions
- Why do you need my Social Security Number (SSN)?
- What is the Secured Overnight Financing Rate (SOFR) | General Questions
- What if I don't verify my email address after I create a new profile?
- Why am I being asked to provide personal information before I can access my account?
- How do I electronically sign my loan documents?
- How do I delete my closed account from the SoFi app? (iOS ONLY)
- Natural Disaster or National Emergency information
- I would like to apply for a Paycheck Protection Program (PPP) loan - are you able to assist with that?
- I had a Voicemail just show up on my phone, but my phone didn't ring.
- I got an email from SoFi Invest about SoFi going public. Does this only apply to SoFi Invest Members?
- Why did I receive a text with a link from verify.sofi.com?
- I received a text, is it really from SoFi?
- What is Lantern?
- Why did SoFi mail me this offer?
- How do I update information on my SoFi profile or product application?
- Does SoFi plan on having a credit card?
- Why do you have to verify identity?
- How do you verify identity?
- Information about our Privacy Policies (Updated August 2022)
- What do I have to provide to create an account?
- How do I change the phone number on my account?
- How do I update the password on my account?
- How do I change the email address on my account?
- Why do you need my physical address? I don’t receive mail there/ I don’t want to give you that information.
- Which documents can I upload to provide proof of address?
- How do I update the home and/or mailing address on my account?
- I was declined because my credit score was too low. What is the minimum score?
- How do I change which notifications I am receiving from SoFi?
- How do I change my communication preferences?
- How do I change my data sharing preferences?