General Questions
- Why do you need my Social Security Number (SSN)?
- Why do you have to verify identity?
- How do you verify identity?
- Information about our Privacy Policies (Updated August 17, 2020)
- What do I have to provide to create an account?
- How do I change the legal name on my account?
- How do I change the phone number on my account?
- How do I update the password on my account?
- How do I change the email address on my account?
- Why do you need my physical address? I don’t receive mail there/ I don’t want to give you that information.
- Which documents can I upload to provide proof of address?
- How do I update the home address on my account?
- How do I update the mailing address on my account?
- I was declined because my credit score was too low. What is the minimum score?
- How do I change which notifications I am receiving from SoFi?
- How do I change my communication preferences?
- How do I change my data sharing preferences?
- How do I delete my SoFi account?
- Please stop marketing to me and sending me direct mail.