SoFi Member
SoFi Member Benefits
- How do I set up an advisory appointment with a Financial Planner?
- How does SoFi identify me as a member?
- What is the SoFi Member Rate Discount?
- Who is eligible for the SoFi Member Rate Discount?
- I used to have a SoFi loan but I paid it off. Am I still considered a member and will I still get the Member Rate Discount on a subsequent loan product?
- Can I get the Member Rate Discount on the same type of loan product?
Contact Us
COVID-19 Considerations
- What impact does the Federal Rate Cut have on my SoFi Personal Loan?
- How will repayment work after the National Emergency Forbearance ends for my student loan refinance?
- Will SoFi be offering support to those impacted by COVID-19 and unable to make loan payments?
- The government passed a bill related to federal student loans – does that impact my SoFi loan?
- Based on recent announcements from the federal government, is now the right time to refi my federal student loan?
- What else is SoFi offering to help Members right now?
Bonus/Referral Program
Lending General Information
- Does SoFi allow the use of Power of Attorney on their loans?
- Which type of student loan should I apply for?
- If I want to payoff my SoFi loan early, can I do so?
- Are there any prepayment penalties for paying off my loan early and/or making additional payments?
- Why is my loan APR different than my interest rate?
- I want to withdraw my loan application. How do I do this?
General Questions
- Why do you need my Social Security Number (SSN)?
- Why do you have to verify identity?
- How do you verify identity?
- Information about our Privacy Policies (Updated August 17, 2020)
- What do I have to provide to create an account?
- How do I change the legal name on my account?
SoFi Career Services
- What is SoFi Career Services?
- What is career coaching?
- What can I talk to a career coach about?
- What is Korn Ferry Advance?
- How do I register to use SoFi Career Services?
- How much does SoFi Career Services and coaching cost?
SoFi Experiences
- Will there be a presentation during a social Member Experience?
- Why am I being asked to enter my credit card info if this Experience is free?
- I want to register my guest, but don’t see an option to do so. How do I add them?
- How do I add my guest to the waitlist?
- Am I able to change the name of my guest?
- I have a food/drink allergy – how should I communicate that to the SoFi Experiences team?
Account Security
- If documents are required for verification, what is acceptable?
- What is authentication?
- What is two-factor authentication (2FA)?
- Is biometric login like Face ID the same thing as two-factor authentication?
- Why should I enable two-factor authentication for my SoFi account?
- How do I turn on two-factor authentication?
Estate Planning
- What is a last will and testament, exactly?
- What other document options are available and what are their costs?
- What is included with the free will?
- Do I have to print my will?
- What are the execution instructions for?
- Where do I find independent witnesses and a notary public?
Mobile Apps
Tax Preparation
- Can both account holders on a joint account access tax forms?
- Do I need to think about the tax implications of my referral bonuses?
- Are SoFi Loans considered “student loans” for tax purposes? (For Student Loan Refinance)
- How do I obtain my loan interest notification including 1098-Es? (For Student Loan Refinance and Private Student Loans)
- I received a bonus for opening an account or referring people to SoFi—do I need to think about the tax implications of these bonuses? (For SoFi Money®, Student Loan Refinance, Personal Loans, Home Loans, and Active Investing)
- Will I get a 1098 from SoFi to prepare my taxes? (For Home Loans)
Unemployment Protection Program
- What is SoFi’s Unemployment Protection Program?
- Who is eligible for Unemployment Protection?
- Does SoFi provide other employment resources?
- How do I apply for Unemployment Protection?
- Will my approval in the Unemployment Protection Program affect my credit score?
- How will my loan payments be affected after Unemployment Protection ends?