SoFi Member
Tax Preparation
- Why is my 1099-C blank?
- Tax Information for SoFi Products
- What tax documents will be prepared for me?
- When can I expect my tax documents?
- SoFi Tax Document Center ( mobile app )
- SoFi Tax Documents (website)
SoFi Member Benefits
- Future Freshman Sweepstakes - AT Work / InSchool
- What benefits do I have for being a SoFi Member?
- How do I set up an advisory appointment with a Financial Planner?
- How does SoFi identify me as a member?
- What is the SoFi Member Rate Discount?
- Who is eligible for the SoFi Member Rate Discount?
General Questions
- Why do you need my Social Security Number (SSN)?
- Why am I being asked to provide personal information before I can access my account?
- How do I electronically sign my loan documents?
- How do I delete my closed account from the SoFi app? (iOS ONLY)
- Natural Disaster or National Emergency information
- I would like to apply for a Paycheck Protection Program (PPP) loan - are you able to assist with that?
SoFi Technologies Reports and Results
$SOFI Now Trading on NASDAQ
COVID-19 Considerations
- When will I receive my stimulus deposit?
- Why are my student loans showing a $0.00 balance? The loans are not Paid in Full.
- Has SoFi committed to extending the WSFS routing number of payments again for the recent stimulus?
- Does the CARES Act stop my interest from accruing?
- When is the CARES Act ending?
- Will I lose my money if my stimulus check is direct deposited to a closed SoFi Money account?
Contact Us
Lending General Information
- Can I extend my term on my SoFi loan?
- I need more time, can I extend my Rate Lock?
- What is the difference between a soft credit pull vs a hard credit pull?
- Does SoFi allow the use of Power of Attorney on their loans?
- Which type of student loan should I apply for?
- My loan has been approved. How long do I have to sign the paperwork?
SoFi Career Services
- What is SoFi Career Services?
- What is career coaching?
- What can I talk to a career coach about?
- What is Korn Ferry Advance?
- How do I register to use SoFi Career Services?
- How much does SoFi Career Services and coaching cost?
SoFi Experiences
- Will there be a presentation during a social Member Experience?
- Why am I being asked to enter my credit card info if this Experience is free?
- I want to register my guest, but don’t see an option to do so. How do I add them?
- How do I add my guest to the waitlist?
- Am I able to change the name of my guest?
- I have a food/drink allergy – how should I communicate that to the SoFi Experiences team?
Account Security
- Why am I unable to update my email address?
- How do I update the Two-Factor Authentication (2FA) method on my account?
- What is two-factor authentication (2FA)?
- Does SoFi support two-factor authentication (2FA) apps?
- Is email an option for two-factor authentication (2FA)?
- I am setting up 2FA, but I am not getting the text with the code?
Estate Planning
- How long does the estate planning process take?
- Do I need an attorney?
- Can I make updates to my estate planning documents?
- What is a last will and testament, exactly?
- Do I have to print my will?
- Where should I keep my signed original documents (such as my will)?
Mobile Apps
Unemployment Protection Program
- Who is eligible for Unemployment Protection?
- Does SoFi provide other employment resources?
- How do I apply for Unemployment Protection?
- Will my approval in the Unemployment Protection Program affect my credit score?
- How will my loan payments be affected after Unemployment Protection ends?
- I’ve been denied for Unemployment Protection / forbearance. Why?
Troubleshooting
- I Forgot my Password. What do I do?
- I received an email indicating that there may have been a new sign-on to my profile, but it was not me?
- I am having an issue with logging into my SoFi account. What do I do?
- My SoFi account is locked. What do I do? (Mobile)
- There is an issue with my credit report. What do I do?
SoFi MONEY MOVES Challenge
- SOFI “MONEY MOVES” CONTEST
- What is the SoFi “Money Moves” contest?
- How do I enter the SoFi Money Moves Contest
- SoFi Money Moves Challenge Winners and Prizes
- I entered the SoFi Money Moves Challenge! When would I find out if I won anything?
- How many times can I enter the SoFi Money Moves Challenge?