SoFi Member
General Questions
- Does SoFi Offer ADA Accommodations?
- How to Share Feedback with SoFi
- What if I don't verify my email address after I create a new profile?
- Why am I being asked to provide personal information before I can access my account?
- How do I electronically sign my loan documents?
- How do I delete my closed account from the SoFi app? (iOS ONLY)
Account Security
- Why do I need to verify with my ID in addition to my usual two factor method when logging in?
- Got a New Phone and Can't Log In?
- Did SoFi send this text message?
- What is an Authenticator App?
- How is SoFi working to keep my information safe?
- What is two-factor authentication (2FA)?
Lending General Information
- What happens to my Loan if I’m filing bankruptcy?
- Learn About Rates for Our SoFi Lending Products
- How is my interest calculated on my SoFi loan?
- I need more time, can I extend my Rate Lock?
- What is the difference between a soft credit pull vs a hard credit pull?
- Does SoFi allow the use of Power of Attorney on their loans?
SoFi Member Benefits
SoFi Travel
- What is SoFi Travel?
- How do I manage my SoFi Travel reservation?
- Do I need to use my SoFi Credit or Debit Card to book through SoFi Travel?
- Will I get SoFi rewards points if I book directly on Expedia?
- Can I use my SoFi rewards points when booking directly on Expedia?
- When will I receive my SoFi Travel rewards points?
Tax Preparation
- How does SoFi handle tax reporting for bonuses and rewards?
- Why are the amounts reported on my tax forms more than expected?
- How do points earned vs. redeemed impact my tax forms?
- What is included in the calculation of my Form 1099-MISC?
- Why doesn’t the amount on my Form 1099-INT match the interest earned in my SoFi checking or savings account?
- Tax Information for SoFi Products
Tax Certification
- What is a W-9 Form?
- What is a W8-BEN Form?
- What is Backup Withholding?
- What happens if I don’t certify my tax status?
- How will I know if backup withholding is being applied to my account?
- What if I am no longer subject to backup withholding?