You can file your dispute online if:
- You did not perform the transaction.
- The transaction has posted and is not still pending.
- You are disputing five (5) transactions or less.
- You are disputing transactions from within the last 92 calendar days.
- Please login to your SoFi Money account and select the transaction in question.
- Click ‘Report an issue’.
- The ‘Transactions’ screen allows you to describe the issue you have with the transaction. As a reminder if you state that a debit card transaction is fraudulent then we will deactivate the Money debit card and number to prevent additional fraudulent activity. We will also order you a new card.
- Please double check that you have your current address on your profile by clicking on your name in the top right corner of the page and then ‘My Profile’. Your address can be changed under the "Personal Information" tab.
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If you have any additional fraudulent charges they can be added on the next screen.
- You can skip this section if there are no additional fraudulent charges.
- We’ll ask you if you have your SoFi Money debit card in your possession or if the card has been lost or stolen.
- Please let us know if you are the only one who has access to your SoFi Money debit card and PIN.
- If someone else does have access to your debit card or PIN, did you give them permission to use it and how are they related to you?
- You can also share any additional notes or details that you feel are important. (Optional)
- This screen gives you the opportunity to verify the transaction dispute information before you submit the dispute for review.
- Your confirmation screen will be displayed after you submit your dispute and it has been submitted for review.
If you have additional questions or cannot complete your dispute online, you can chat with one of our agents. Please note you will be prompted to log in.