SoFi Money
About SoFi Money
- Can I make a cash advance with my SoFi Money account?
- I received a dubious email from 'sofi_money' on social media. Should I be concerned?
- Which ATMs accept SoFi check deposits?
- What happens when there is more than one person listed on a check? (Joint Payable checks)
- Can I cash a check for a dependent of mine?
- Why haven't I received my SoFi Money checks yet?
SoFi Money Information
- What is the Bank Identification Code for Bancorp?
- Are my funds protected while in transit to one or more of the Partner Banks?
- Can I deposit a small business loan?
- Why does it say my SSN is already in use on my SoFi Money application?
- How long does the SoFi Money application process take?
- Can SoFi Money be used with Zelle and related 3rd party payment providers?
Tax Preparation-SoFi Money
Getting Started
- What personal information is needed to open a SoFi Money cash management account?
- Can I combine two SoFi Money accounts into one joint account?
- How old do I have to be to open a money account or be a joint account holder?
- How can I send money to friends and family from my SoFi Money cash management account?
- How do I upload a document to my SoFi Money account?
- What's the difference between available balance and current balance?
Digital/ Mobile Wallet
Direct Deposit
- What is Direct Deposit?
- How do I set up direct deposit?
- Setting up Direct Deposit
- How do I find my account and routing numbers?
- Can I have a voided check for my employer?
- Would my direct deposit funds be available the same day as my pay date, or is there a delay?
SoFi Money Vaults
- Emergency Fund Vault (Mobile app)
- Can I create a vault for emergencies?
- How can I fund my Emergency Fund vault?
- Emergency Funds vault (website)
- Can I set up a recurring Vault transfer?
- Can I apply my Roundups to more than one Vault?
SoFi Money AutoSave
- What is AutoSave?
- What does “Pay yourself first” mean?
- Why should I turn on AutoSave?
- Can I use AutoSave without setting up direct deposit?
- When do the automatic transfers happen?
- Can I use AutoSave if I don’t use Vaults?
Changes to Routing Number
- I don’t understand what caused the routing number change, or when it happened. What do I need to know?
- You’ve asked me to update a linked account that I no longer use. What do I need to do?
- Has the ABA routing number change caused me to miss any recent deposits or transfers?
- I received an email/text/push notification regarding transactions using an “old” routing number. What do I need to do?
- Why did my routing number change?
- Who is Bancorp?
SoFi Debit Card
- Mastercard Debit Card Activation
- My SoFi Money debit card's tap to pay feature isn't working, can you help?
- How do I get a SoFi Money debit card for the joint account?
- My new SoFi Mastercard debit card is activated, but can I still use my old card?
- I disputed a charge on my debit card and haven't received a response
- Can you expedite the arrival of my SoFi Money Mastercard debit card?
Current Promotions
My Profile
- Can I get my credit score removed from my welcome screen?
- Does SoFi support two-factor authentication(2FA) apps?
- Overnight I received an email indicating that there may have been a new sign on to my profile?
- How do I turn my alert notifications on/off?
- How do I update my personal information on my SoFi Money cash management account?
- 2FA Help
Deposits and Linked Accounts
- Why can’t I transfer money with my iPhone?
- Can I set up a recurring Bill payments?
- I'm having trouble transferring money.
- Is there any way you can expedite my funds availability?
- Can I send myself money via P2P?
- Can I make a cash deposit into my SoFi Money account?
Bill Pay
- How do I remove a linked payee or biller?
- Can I pay bills with SoFi Money?
- How do I set up Bill Pay?
- I made a bill payment and the payee is not showing the payment.
- I tried to pay a bill and can't find the biller on the Set Up Bill Pay list.
- Is there a dollar limit on bill pay transactions?
Bonus & Referrals
Statements and Forms
- How do I stop receiving account statements in the mail?
- What does 'Marketing Credit' mean on my SoFi Money account statement?
- How do I access my SoFi Money cash management account statements? Can you send them to me?
- When will I get my SoFi Money cash management statement?
- Can both account holders on a joint account access tax forms?
- I received a bonus for referring people to SoFi—do I need to think about the tax implications of these bonuses?
Transaction Help
- How do I dispute a charge for my SoFi Debit Card? Can I submit a dispute online? (MasterCard)
- I'm experiencing a technical issue while trying to access my SoFi Money account. Can you please help?
- Why can't I use my SoFi Money debit card to withdraw local currency?
- I see a withdrawal from 'SoFi Securities' on my SoFi Money statement...what is that?
- I'd like to dispute a funds transfer on my SoFi Money account?
- I don't recognize a funds transfer on my Money account ...
Account Structures
- What is my current SoFi Money account APY%? (Under $500 in account)
- What is my current SoFi Money account APY%? (Over $500 in account)
- How do I know that my interest rate or Money features are about to change?
- If my SoFi Money account moves to a different interest level, when will the new rate start to apply?
- I've been a loyal SoFi Money member since (prior to 6.9.20)...do my account benefits change?
- I received an email saying I've lost some of my SoFi Money benefits and features...what do I do?
Troubleshooting
Overdraft Coverage
- What is Overdraft Coverage?
- Who is eligible for Overdraft Coverage?
- How do I activate Overdraft Coverage?
- I just set up a Direct Deposit with SoFi Money. Why don’t I qualify for Overdraft Coverage?
- Are there any fees for using Overdraft Coverage?
- How much can I overdraw using this feature?