SoFi Money
Money Member Upgrade to SoFi Checking and Savings
- What happened on June 5, 2022?
- Will Debit Card and Withdrawal limits be increasing or changing with the new Checking and Savings accounts?
- Does this mean SoFi Money isn’t available anymore?
- What happens if I never upgrade to SoFi Checking and Savings?
- What if I don’t wish to upgrade, and wish to close my account?
- How do I upgrade to SoFi Checking and Savings?
About SoFi Money
- What is SoFi Money?
- What features and benefits are included with a SoFi Money account?
- Is SoFi Money a checking or savings account?
- Is SoFi membership included when I open a SoFi Money account?
- How easy is it to sign up for SoFi Money?
- How can I send money to friends and family from my SoFi Money cash management account?
Autopilot (NEW)
- What is Autopilot?
- How do I access Autopilot?
- Can I use Autopilot without setting up direct deposit?
- Can I use Autopilot if I don’t use Vaults?
- When do Autopilot transfers happen?
- What does “Pay yourself first” mean?
SoFi Money Information
- What is the Bank Identification Code for Bancorp?
- Are my funds protected while in transit to one or more of the Partner Banks?
- Can I deposit a small business loan?
- Why does it say my SSN is already in use on my SoFi Money application?
- How long does the SoFi Money application process take?
- Can SoFi Money be used with Zelle and related 3rd party payment providers?
Direct Deposit
- What is a qualifying direct deposit?
- What is Direct Deposit?
- Setting up Direct Deposit: SoFi App Experience
- Setting up Direct Deposit: Web Browser Experience
- How do I find my account and routing numbers?
- How do I know that I have received my paycheck?
Get Paid Early/ Early Paycheck
- How does early paycheck work? Will my paycheck always arrive two days early?
- How do I get paid early?/What is 'Early Paycheck'?
- How do I know that I have received my paycheck?
- I have set up direct deposit but my paycheck is not arriving early. What should I do?
- Can I opt out of early paycheck?
- Will I receive my paystub early, too?
Tax Preparation-SoFi Money
Digital/ Mobile Wallet
SoFi Money Vaults
- Can I set a specific target goal for a Vault?
- Emergency Fund Vault (Mobile app)
- Can I create a vault for emergencies?
- How can I fund my Emergency Fund vault?
- Emergency Funds vault (website)
- Can I set up a recurring Vault transfer?
SoFi Money AutoSave
- How do Spending Reserve and Safe Dollars differ?
- Do Safe Dollars prevent bill payments, debit card transactions, ATM withdrawals, or P2P payments?
- How do I activate Safe Dollars?
- What are Safe Dollars?
- How do I activate AutoSave?
- What is AutoSave?
Routing Number Questions
- My Financial institution/employer does not recognize my routing number. What should I do?
- I don’t understand what caused the routing number change, or when it happened. What do I need to know?
- You’ve asked me to update a linked account that I no longer use. What do I need to do?
- Has the ABA routing number change caused me to miss any recent deposits or transfers?
- I received an email/text/push notification regarding transactions using an “old” routing number. What do I need to do?
- Why did my routing number change?
SoFi Debit Card
- Mastercard Debit Card Activation
- It's been over 10 business days and I haven't received my debit card
- My SoFi Money debit card's tap to pay feature isn't working, can you help?
- How do I get a SoFi Money debit card for the joint account?
- My new SoFi Mastercard debit card is activated, but can I still use my old card?
- I disputed a charge on my debit card and haven't received a response
My Profile
Deposits and Linked Accounts
- How do I delete an existing bank account?
- Why can’t I transfer money with my iPhone?
- Can I set up a recurring Bill payments?
- I'm having trouble transferring money.
- Is there any way you can expedite my funds availability?
- Can I send myself money via P2P?
Bill Pay
- How do I remove a linked payee or biller?
- Can I pay bills with SoFi Money?
- How do I set up Bill Pay?
- I made a bill payment and the payee is not showing the payment.
- I tried to pay a bill and can't find the biller on the Set Up Bill Pay list.
- How do I edit or cancel a SoFi Money payment?
Bonus & Referrals
Statements and Forms
- How do I stop receiving account statements in the mail?
- What does 'Marketing Credit' mean on my SoFi Money account statement?
- How do I access my SoFi Money cash management account statements? Can you send them to me?
- When will I get my SoFi Money cash management statement?
- Can both account holders on a joint account access tax forms?
- I received a bonus for referring people to SoFi—do I need to think about the tax implications of these bonuses?
Transaction Help
- Why was my debit card transaction declined?
- Why Is my debit card transaction pending?
- How do I dispute a charge for my SoFi Debit Card? Can I submit a dispute online? (MasterCard)
- I'm experiencing a technical issue while trying to access my SoFi Money account. Can you please help?
- Why can't I use my SoFi Money debit card to withdraw local currency?
- I see a withdrawal from 'SoFi Securities' on my SoFi Money statement...what is that?
Account Structures
Overdraft Coverage
- What is Overdraft Coverage?
- Who is eligible for Overdraft Coverage?
- How do I activate Overdraft Coverage?
- I just set up a Direct Deposit with SoFi Money. Why don’t I qualify for Overdraft Coverage?
- Are there any fees for using Overdraft Coverage?
- How much can I overdraw using this feature?