To request a change or correction to your legal name, citizenship, or date of birth listed on your profile, please log into your account and chat with our member service team or you can call us at 855-456-7634.
In order to change these important pieces of personal information, we require supporting documentation.
For a legal name change, please be prepared to provide ONE of the following documents:
- Valid government-issued identification or passport
- Marriage certificate
- Divorce decree
- Valid court-order name change documentation
To correct your Date of Birth, please be prepared to provide ONE of the following documents:
- Government-issued driver’s license (cannot be expired or voided)
- Birth certificate
- Government-issued passport (cannot be expired or voided)
To update your Citizenship status, there are a wide range of acceptable documents we can accept. Please chat with us for more information.