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Credit Score Monitoring

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  • Why is my credit score in SoFi Relay different from what I see on other sites?
  • How do I turn on/ off credit score monitoring (CSM) notifications?
  • How long do items remain on my credit report?
  • How long does it take for my score to be updated after I make changes?
  • How does shopping around for rates impact my credit score?
  • What is considered a good or bad score?
  • How does this score differ from other credit scores?
  • How does my income factor into my credit score?
  • Why does my credit score matter?
  • How can I improve my score/start building credit?
  • Why doesn’t my account number match what I see in my account?
  • Do all lenders use the same credit score?
  • Who is able to see my credit score?
  • How can I obtain a copy of my credit report?
  • What are the primary components of my credit score?
  • Will checking my credit hurt my credit score?
  • How secure is it to check my credit score online?
  • I am having issues accessing Relay, who should I contact?
  • I am having issues with my credit score and what is included in the score, who should I contact?
  • Why doesn’t my credit card balance match what I see in my account right now?

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2750 East Cottonwood Parkway #300
Cottonwood Heights, Utah 84121

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Annual percentage yield (APY) is variable and subject to change at any time. Rates are current as of 5/28/26. There is no minimum balance requirement. Fees may reduce earnings. Additional rates and information can be found at https://www.sofi.com/legal/banking-rate-sheet.

Eligible Direct Deposit means a recurring deposit of regular income to an account holder’s SoFi Checking or Savings account, including payroll, pension, or government benefit payments (e.g., Social Security), made by the account holder’s employer, payroll or benefits provider or government agency (“Eligible Direct Deposit”) via the Automated Clearing House (“ACH”) Network every 31 calendar days.

Although we do our best to recognize all Eligible Direct Deposits, a small number of employers, payroll providers, benefits providers, or government agencies do not designate payments as direct deposit. To ensure you're earning the APY for account holders with Eligible Direct Deposit, we encourage you to check your APY Details page the day after your Eligible Direct Deposit posts to your SoFi account. If your APY is not showing as the APY for account holders with Eligible Direct Deposit, contact us at 855-456-7634 with the details of your Eligible Direct Deposit. As long as SoFi Bank can validate those details, you will start earning the APY for account holders with Eligible Direct Deposit from the date you contact SoFi for the next 31 calendar days. You will also be eligible for the APY for account holders with Eligible Direct Deposit on future Eligible Direct Deposits, as long as SoFi Bank can validate them.

Deposits that are not from an employer, payroll, or benefits provider or government agency, including but not limited to check deposits, peer-to-peer transfers (e.g., transfers from PayPal, Venmo, Wise, etc.), merchant transactions (e.g., transactions from PayPal, Stripe, Square, etc.), and bank ACH funds transfers and wire transfers from external accounts, or are non-recurring in nature (e.g., IRS tax refunds), do not constitute Eligible Direct Deposit activity. There is no minimum Eligible Direct Deposit amount required to qualify for the stated interest rate. SoFi Bank shall, in its sole discretion, assess each account holder's Eligible Direct Deposit activity to determine the applicability of rates and may request additional documentation for verification of eligibility. See additional details at https://www.sofi.com/legal/banking-rate-sheet.

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