Why do I see accounts with a $0 balance?

The SoFi Relay product pulls in all accounts displayed by your provider, regardless of status or balance. In many cases, there will be historical transaction data associated with a closed account (for instance, loan payments) that may be helpful for your overall financial picture and trends over time.

When you pay off a loan or close an account, the SoFi Relay product has the ability to show that data in your historical spending and net worth.

You can hide accounts from your display. To do this, go to "Manage accounts" and scroll down to the account(s) you’d like to hide and click on "Edit", and then select one of the Hide options under "Account settings". Once you have completed that step, you will no longer won't see the account or its respective data displayed .