Skip Navigation
Log InGet Started

Legal

  • Terms of Use
  • Disclaimers
  • Licenses
  • NMLS Access
  • Eligibility Criteria
  • Accessibility
  • Business Continuity

Company

  • About Us
  • How it Works
  • Reviews
  • Press
  • Our Values
  • Jobs
  • Blog

Find us

2750 East Cottonwood Parkway #300
Cottonwood Heights, Utah 84121

Annual percentage yield (APY) is variable and subject to change at any time. Rates are current as of 9/23/26. There is no minimum balance requirement. Fees may reduce earnings. Additional rates and information can be found at https://www.sofi.com/legal/banking-rate-sheet.


Eligible Direct Deposit means a recurring deposit of regular income to an account holder’s SoFi Checking or Savings account, including payroll, pension, or government benefit payments (e.g., Social Security), made by the account holder’s employer, payroll or benefits provider or government agency (“Eligible Direct Deposit”) via the Automated Clearing House (“ACH”) Network every 31 calendar days.


Although we do our best to recognize all Eligible Direct Deposits, a small number of employers, payroll providers, benefits providers, or government agencies do not designate payments as direct deposit. To ensure you're earning the APY for account holders with Eligible Direct Deposit, we encourage you to check your APY Details page the day after your Eligible Direct Deposit posts to your SoFi account. If your APY is not showing as the APY for account holders with Eligible Direct Deposit, contact us at 855-456-7634 with the details of your Eligible Direct Deposit. As long as SoFi Bank can validate those details, you will start earning the APY for account holders with Eligible Direct Deposit from the date you contact SoFi for the next 31 calendar days. You will also be eligible for the APY for account holders with Eligible Direct Deposit on future Eligible Direct Deposits, as long as SoFi Bank can validate them.


Deposits that are not from an employer, payroll, or benefits provider or government agency, including but not limited to check deposits, peer-to-peer transfers (e.g., transfers from PayPal, Venmo, Wise, etc.), merchant transactions (e.g., transactions from PayPal, Stripe, Square, etc.), and bank ACH funds transfers and wire transfers from external accounts, or are non-recurring in nature (e.g., IRS tax refunds), do not constitute Eligible Direct Deposit activity. There is no minimum Eligible Direct Deposit amount required to qualify for the stated interest rate. SoFi Bank shall, in its sole discretion, assess each account holder's Eligible Direct Deposit activity to determine the applicability of rates and may request additional documentation for verification of eligibility. See additional details at https://www.sofi.com/legal/banking-rate-sheet.


SoFi Bank, N.A. NMLS #696891, Member FDIC

SoFi Lending Corp. NMLS #1121636

234 1st Street, San Francisco, CA 94105

©2026 Social Finance, Inc. All rights reserved.

Norton Secured, powered by VeriSignTLS 1.2 Encrypted
Equal Housing Lender
  1. Help Center
  2. Chevron RightSearch
Search

What happens if an international payment is delayed or fails?

last week · Updated

  • I’m currently enrolled as a graduate student. Is there any way that I can refinance my student loans?Chevron Right
  • What’s the option to send money to someone outside the U.S.?Chevron Right
  • How do I cancel a payment I sent to someone? (International recipient)Chevron Right

Most international payments are processed within minutes, but some may take longer because of the payment network or recipient bank processing.

If a payment fails, we’ll notify you and return the funds to your account according to the payment status and applicable processing timelines.

If your payment is delayed, check your Activity for the latest status. If it remains pending beyond the expected delivery window, contact us as soon as possible.


Global remittance services are available to SoFi members through SoFi Checking and Savings. SoFi Checking and Savings is offered by SoFi Bank, N.A., Member FDIC. Transfers are subject to the terms of the SoFi Bank Deposit Account Agreement in effect at the time of payment. Fees, exchange rates, and estimated delivery times will be presented prior to payment confirmation. Service availability may vary by country or recipient.

What happens if an international payment is delayed or fails?Chevron Right
  • Additional Info on SoFi’s Parent Private Student Loans!Chevron Right
  • Hardship, Collections, and End-of-Life Account SupportChevron Right
  • What income and income documents should I include on my loan application?Chevron Right
  • How do I close my SoFi Checking and Savings accounts?Chevron Right
  • What updates have we made to our spend categories and tools?Chevron Right
  • How does this score differ from other credit scores?Chevron Right
  • Why do I see accounts with a $0 balance?Chevron Right
  • What features do I get with recurring direct deposits?Chevron Right
  • What benefits do I get with direct deposit? How do I set it up?Chevron Right
  • Switching to SoFi Checking and Savings Accounts: What Changes and What Stays the Same?Chevron Right
  • What are the benefits of banking with SoFi?Chevron Right
  • Enroll in the Student Loan Contribution ProgramChevron Right
  • Tuition Reimbursement Reviews and BalancesChevron Right
  • Submitting Documentation for Tuition ReimbursementChevron Right
  • SoFi Credit Card: Interest Rates, APR, and FeesChevron Right
  • Can I make payments to the Smart Card without Autopay?Chevron Right