SoFi Credit Card: Credit Line Management

Understanding how to manage your credit line, including requesting increases and understanding decreases, is an important part of using your SoFi Credit Card effectively. Below, you’ll find clear explanations and answers to common questions you may have.

Credit Line Increases

You can request a credit limit increase on your SoFi Credit Card through the SoFi app or website, provided your account meets the following criteria:

• Account Age: Your account has been open for at least 6 months.
• Request Frequency: You haven’t made a request in the last 30 days.
• Recent Credit Limit Changes: You haven’t had any credit limit changes in the last 6 months.
   

No Impact to Credit Score: Your request for a credit limit increase will not impact your credit score.

To submit your request, follow these steps:

1. Log in to your SoFi account.
2. Go to your Credit Card Dashboard.
3. Click the More option using the Web or  Gear Icon in the App. 
4. Select Credit Limit Increase.
5. Click Get Started to begin the process.
6. Follow the on-screen prompts to review and submit your request.

Decision: Once you submit your request, you’ll see a confirmation screen. Please keep an eye on your email—you can expect to receive our official decision within 2 business days. Don’t forget to check your spam folder if you don’t see the email in your inbox.

If you haven’t heard from us within 2 business days, feel free to contact us. We’re here to help if you have any questions.

If Your Request is Approved

Congratulations on your increased credit limit! You will receive an email confirming your new credit line, and the updated limit will be available immediately.
 

If Your Request is Denied

If your request is denied, you will receive an official adverse action letter via email with more information on the denial. While we can’t override the decision, SoFi also conducts periodic account reviews for potential credit line increases. You are welcome to submit a new request 30 days after your last submission.
 

What factors does SoFi consider for a credit line increase?

SoFi periodically reviews accounts for credit line increases. While we are unable to provide specific actions that will lead to a guaranteed increase, improving the following factors can help your eligibility:

• Positive Payment Behavior: Maintaining a history of on-time payments.
• Account Status: Keeping your account in good standing.
• Current Income: Ensuring your income is up to date with SoFi.
• Credit Management: Managing your overall credit responsibly.

Credit Line Decreases

Why was my credit line decreased?

We understand that it can be worrying when your credit line is decreased. 

Some of the most common reasons for credit line decreases are:

• Missed or Late Payments: SoFi may have detected missed or late payments, which could include late payments on other credit accounts, and lowered your credit limit.
• Credit Utilization: Your credit utilization ratio is a key factor in determining your credit limit. This ratio is calculated by dividing the total amount you owe on all your credit cards and other revolving credit accounts by the combined credit limits of those accounts.
• High Utilization: If your credit reports show that you are using a significant amount of your available credit, this can indicate high credit utilization, which may lead to a lower credit limit.
• Low Utilization: If you haven’t used your credit card much or at all over a certain period, SoFi might lower your credit limit to align with your usage patterns.

For details specific to your account, please refer to the email notification you received. Should you have any additional questions, feel free to contact SoFi directly.
 

Can I have my original credit line back?

If your credit line has been decreased, we understand that you might want to restore it. Currently, we do not have an appeal process for credit line decreases. However, we will continue to monitor your account for a potential line increase in the future.

Need more help?

If you have questions or need further assistance with your SoFi Credit Card, please contact SoFi customer support at 844-945-7634.