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2750 East Cottonwood Parkway #300
Cottonwood Heights, Utah 84121

Annual percentage yield (APY) is variable and subject to change at any time. Rates are current as of 9/23/26. There is no minimum balance requirement. Fees may reduce earnings. Additional rates and information can be found at https://www.sofi.com/legal/banking-rate-sheet.


Eligible Direct Deposit means a recurring deposit of regular income to an account holder’s SoFi Checking or Savings account, including payroll, pension, or government benefit payments (e.g., Social Security), made by the account holder’s employer, payroll or benefits provider or government agency (“Eligible Direct Deposit”) via the Automated Clearing House (“ACH”) Network every 31 calendar days.


Although we do our best to recognize all Eligible Direct Deposits, a small number of employers, payroll providers, benefits providers, or government agencies do not designate payments as direct deposit. To ensure you're earning the APY for account holders with Eligible Direct Deposit, we encourage you to check your APY Details page the day after your Eligible Direct Deposit posts to your SoFi account. If your APY is not showing as the APY for account holders with Eligible Direct Deposit, contact us at 855-456-7634 with the details of your Eligible Direct Deposit. As long as SoFi Bank can validate those details, you will start earning the APY for account holders with Eligible Direct Deposit from the date you contact SoFi for the next 31 calendar days. You will also be eligible for the APY for account holders with Eligible Direct Deposit on future Eligible Direct Deposits, as long as SoFi Bank can validate them.


Deposits that are not from an employer, payroll, or benefits provider or government agency, including but not limited to check deposits, peer-to-peer transfers (e.g., transfers from PayPal, Venmo, Wise, etc.), merchant transactions (e.g., transactions from PayPal, Stripe, Square, etc.), and bank ACH funds transfers and wire transfers from external accounts, or are non-recurring in nature (e.g., IRS tax refunds), do not constitute Eligible Direct Deposit activity. There is no minimum Eligible Direct Deposit amount required to qualify for the stated interest rate. SoFi Bank shall, in its sole discretion, assess each account holder's Eligible Direct Deposit activity to determine the applicability of rates and may request additional documentation for verification of eligibility. See additional details at https://www.sofi.com/legal/banking-rate-sheet.


SoFi Bank, N.A. NMLS #696891, Member FDIC

SoFi Lending Corp. NMLS #1121636

234 1st Street, San Francisco, CA 94105

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Hardship, Collections, and End-of-Life Account Support

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  • I’m currently enrolled as a graduate student. Is there any way that I can refinance my student loans?Chevron Right
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  • What happens if an international payment is delayed or fails?

I'm experiencing a hardship / a lay off /would like to skip loan payments. What are my options?

We recommend speaking with our Collections Team. They specialize in reviewing these types of circumstances and can discuss your situation in more detail to help determine what options may be available to you. 

 

My loan account is delinquent. Who can I talk to about this?

We understand that falling behind on payments can be stressful, and we’re here to help. SoFi’s Collection Team can review your situation, explain what options may be available, and answer questions about your account. 


What happens to my loan if I pass away?

We understand this is not an easy topic to think about. What happens next depends on the type of loan you have and the status of the account.


Personal Loans

  • If a borrower passes away while repaying a SoFi Personal Loan, SoFi reserves the right to pursue the estate.
  • If there is a co-borrower on the loan, or if someone needs help with next steps on the account, please contact SoFi so the situation can be reviewed and handled appropriately

If you are experiencing hardship, collections or need end-of-life account support, please call us at 855-456-7634 to speak with an agent or email us at [email protected] 


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