This article covers how to update your 2FA method (text, email, or phone call) through the mobile app or a desktop web browser. Scroll down the page to view the desktop instructions.
Mobile App Instructions
1. Click on the Profile Icon in the top right corner, and select “My Profile”.
2. Click on the Account Settings link.
3. Locate the Two-Factor Authentication section and click Change Two-Factor Method.
4. Choose your two-factor authentication method and follow the prompts on the subsequent page.
5. If successful, you will be shown the following confirmation page.
IMPORTANT NOTE!
If you do NOT receive your 2FA code within 5 minutes of making the request:
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Double-check that your correct mobile phone number or email is listed
-
Ensure that you have a stable WiFi connection or cell phone service
-
Try selecting a different 2FA method (if you have both email and phone 2FA options setup)
If you still do not receive the code and are unable to log into your account, please call us at 1 (855) 456-7634 so that we can help.
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Desktop Instructions
1. Log into your account.
2. Click on your name in the top right corner, and select “My Profile”.
3. Locate the Account Settings section and click the Two-Factor Authentication link. Then, click the Change Two-Factor Method button.
4. Choose your two-factor authentication method and follow the prompts on the subsequent page.
5. If successful, you will be shown the following confirmation page.
IMPORTANT NOTE!
If you do NOT receive your 2FA code within 5 minutes of making the request:
-
Double-check that your correct mobile phone number or email is listed
-
Ensure that you have a stable WiFi connection or cell phone service
-
Try selecting a different 2FA method (if you have both email and phone 2FA options setup)
If you still do not receive the code and are unable to log into your account, please call us at 1 (855) 456-7634 so that we can help.