We're sorry to hear that! Here are some troubleshooting tips:
- Your SoFi debit card must be activated. To verify you have activated your card, log into your SoFi checking account, 'More' and then 'Debit card'.
- Make sure the merchant in question allows for the no-touch or tap-to-pay feature.
- Has your card been damaged in any way? If so, you'll need to order a new SoFi debit card. Please follow the steps provided here.
If you're still having issues please contact a live agent at your earliest convenience so they can troubleshoot.