We are sorry to hear you are being directly affected by the COVID-19 pandemic.
You can access payment assistance information and a form to complete via the Home Loan Servicing Portal from your SoFi account.
If you are not set up, select your Mortgage card, select "manage", then follow the instructions.
Home Loan Servicing can be contacted directly at (855) 622-3198, via chat in the Home Loans Servicing Portal if an agent is available (locate the ‘Need Immediate Assistance?’ tile) or by sending a secure message while logged into the Home Loan Servicing portal.
The chat feature is available Monday - Friday from 8:30 AM to 8:00 PM ET (excluding holidays).