If you are experiencing issues with an ACAT (automated customer account transfer), here are some common reasons:
- We do not accept mutual funds, margin balances, options, or crypto.
- We do not accept stocks that trade on OTC, Pink Sheets, and/or most low-priced securities.
These funds would need to be liquidated prior to initiating an ACAT with SoFi. Please contact your brokerage firm to complete this action, prior to submitting an ACAT.
Typically, your transferring brokerage firm will automatically liquidate the fractions, then send the proceeds with the ACAT request.