We're sorry to hear that, please review our Cash Deposit Limits here and make sure your transaction is valid.
If your transaction complies with our Cash Deposit Limits, and it has been at least 2 hours or more since your transaction and you still do not see the deposit in your SoFi Money account you can chat with one of our agents.
Please note you will be prompted to log in and that we will require a copy of your deposit receipt so we can research it further.