My Personal Loan account is in collections, who can I talk to about this? May 04, 2021 22:05 Updated SoFi's Servicing Team would be happy to discuss your situation. Please call us at 855-456-7634 to speak with an agent. Related articles I'm experiencing a hardship/would like to skip Personal Loan payments. What are my options? Earn a $250 bonus on a SoFi Personal Loan! Where did my Personal Loan go? I can't see my loan. I am unable to add my bank for a payment. What do I do if I can't link to an external account? I recently did a Personal Loan Refinance, when will the funds from the new loan be used/transferred to payoff the of the first loan?