My Personal Loan account is in collections, who can I talk to about this? January 06, 2021 18:30 Updated SoFi's Servicing Team would be happy to discuss your situation. Please call us at 855-456-7634 to speak with an agent. Related articles I am unable to add my bank for a payment. What do I do if I can't link to an external account? I recently did a Personal Loan Refinance, when will the funds from the new loan be used/transferred to payoff the of the first loan? Where can I find my signed loan documents? How do I provide documents for my home loan? How do I payoff my Personal Loan?