My Personal Loan account is in collections, who can I talk to about this? May 04, 2021 22:05 Updated Follow SoFi's Servicing Team would be happy to discuss your situation. Please call us at 855-456-7634 to speak with an agent. Related articles I'm experiencing a hardship/would like to skip Personal Loan payments. What are my options? Does SoFi have any deferment or forbearance options? If I pay my loan off early, will I still be paying the full interest of the loan? / Does loan payoff automatically stop autopay? / Is there anything I need to do after the loan is paid off? What happens if my Personal Loan payment made is more than what I owe? How are payments allocated? Dividends