Understanding your card activity, locating past transactions, and knowing what to do if a payment is declined are key parts of managing your SoFi Credit Card. Below, you’ll find clear explanations and answers to common questions you may have.
You can easily view your transaction history, pending charges, and past statements right from your SoFi account, either through the SoFi App or website.
How to Find Your Recent Transactions:
- Log In: Log in to your SoFi Profile using the SoFi app or website.
- Go to Credit Card: Navigate to your Credit Card account section.
- View Activity: Your most recent activity, including pending and posted transactions, will be displayed.
- Access Statements: To view a PDF of your full monthly statement, look for the Statements or Documents link within the Credit Card account page.
It can be frustrating when a transaction doesn't go through as expected. Here are common reasons why a transaction might be pending or declined, and what steps you can take.
Why a Transaction is Pending:
A transaction is shown as Pending when a merchant has authorized it but hasn't finalized the exact amount, meaning the transaction isn't fully processed. It will be updated to Posted once the merchant completes the transaction.
Why a Transaction Might Be Declined:
For details on specific transactions on your SoFi Credit Card please contact us at 844-945-7634. Below are common scenarios in which your SoFi Credit Card may be declined:
- Exceeded Credit Limit: The purchase amount is higher than your available credit.
- Incorrect Information: The billing address, expiration date, or security code entered online does not match the information on file.
- Security Decline: The transaction was flagged by our system.
- Frozen Card: Your card is currently frozen.
What to Do:
- Check Your Limit: Verify your current available credit in the SoFi app or web dashboard.
- Verify Information: Re-enter your card and billing details carefully.
- Unfreeze Your Card: If you have frozen your card, unfreeze it before attempting the transaction again.
Contact Support: If none of the above resolves the issue, please contact SoFi customer support for further assistance.
Can I transfer money from my SoFi Credit Card to my SoFi Invest account?
At this time, you are not able to use your SoFi Credit Card for funds to be added towards your Invest account.
Can I pay my SoFi Student or Personal Loan using my SoFi Credit Card?
The SoFi Credit Card cannot be used to pay SoFi Student or Personal Loan.
However, you can use the rewards earned from your SoFi Credit Card to pay down your loans, invest, or save. See more details at SoFi Referral & Rewards Programs.
Need more help?
If you have questions or need further assistance, please contact SoFi customer support at 844-945-7634.