If you have been locked out of your SoFi account, simply click on 'Forgot Password' to reset your password and access your SoFi account.
For the steps on resetting your password, please reference the following article: I Forgot my Password. What do I do?
If you haven't been locked out of your account please try these helpful troubleshooting tips:
- Download the SoFi app! This will help with any browser issues. Some work computers use firewalls that hinder certain parts of sofi.com.
- Please clear your cache and cookies then restart your internet browser.
- Try using a personal computer or mobile device.
- Make sure you're using the most updated browser. You can check this information here: https://www.whatismybrowser.com
If you continue to have issues, please contact us.