For the steps on resetting your password, please reference the following article: I Forgot my Password. What do I do?
If you know your password but are still having trouble logging in please try these helpful troubleshooting tips:
If having issues on the app:
- Ensure the app version you’re using is the most recent version.
- Try using a personal computer.
- Ensure you are not connected to a VPN.
If having issues on the web:
- Download the SoFi app and ensure it’s the most recent version.
- Please clear your cache and cookies then restart your internet browser.
- Try using a personal computer.
- Make sure you're using the most updated browser. You can check this information here.
If you continue to have issues, please contact us at 1-855-456-7634.