How do I contact SoFi if an account holder has passed away? September 03, 2020 19:36 Updated Follow Please contact a licensed Investment Specialist by phone at 855-525-7634. Thank you. Related articles Contact Us What happens to my Personal Loan if I die? What is a reportable tax activity for SoFi Invest? How long does it take to unlock my benefits after I set up my direct deposit?/ How long does direct deposit take to process? My Financial institution/employer does not recognize my routing number. What should I do?