Why can't I trade in my Active Investing account? May 14, 2021 23:18 Updated If you are experiencing errors placing a trade, please contact a licensed Investment Specialist at 855-525-7634 or chat online. Related articles Why isn't my trade going through? The market moved, how can I be reimbursed? How do I buy/sell a stock? Why is my SoFi Invest account pending? I want to transfer some stock from SoFi to my broker. How do I do that?