Something is not working! How can I get help with my Student Loan Refinance application? April 27, 2021 19:03 Updated Please contact us by chat or phone: CHAT: If you have additional questions, you can chat with one of our agents. Please note you will be prompted to log in. CALL: 855-456-7634 Related articles How do I notify someone that I have added my phone number to my Experian credit report and that it should be reflected in 24-72 hours? I would like to cancel my Personal Loan? Contact Us Are there prepayment penalties? How does the tool estimate the interest rate I might obtain in the refinance scenarios?