Sorry for the inconvenience but your mobile check deposit may have been rejected for one of the following reasons.
- We do not accept pre-dated or post-dated checks. We recommend that you contact the payer of the check and request a new check with the accurate, current date. Or, for a post-dated check, you may wait for the check date to be reached and then you can reattempt the deposit.
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We were unable to verify the account where the funds originated. We recommend you reach out to the remitter at your earliest convenience and ask them to research. We will continue to research on our end and we'll reach out to you directly if we discover any additional details.
- There is an issue with your check endorsement and we are unable to process. We recommend you review the endorsement and make sure it is up to SoFi MCD standard. If necessary, you may need to cancel the check and resubmit.
- NOTE: SoFi requires the member to write the following restrictive endorsement on their check following their signature: 'For electronic deposit at SoFi Money only.'
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The account is restricted as we conduct a review and certain account activities, including Mobile Check Deposits, cannot be completed at this time. This review is for the security of your account and funds. We will send you an email once the review has been completed.
- We were unable to process your check due to the image quality submitted. Please re-submit the check image at your earliest convenience. Please note, we cannot guarantee we will be able to accept the new image.
- The type of check submitted is not allowed by SoFi Policy. In the future please submit the following valid check types:
- A signed personal check
- A pay stub check
Mobile Check Deposit best practices:
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Hold the camera Parallel to the item. Match check inside the guidelines on the phone. All four corners of the check must be visible
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We recommend that a flash is not used as the glare may diminish the quality of the image.
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Take the picture in a well-lit environment against a dark background consistent while avoiding textures such as wood grain, granite, or carpet. (No shadows)
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If taken against a light background the optics may have trouble reading the edges of the item and therefore may not crop properly.
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The check should lay as flat as possible in order to not warp the image. (no folds)
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Please feel free to contact one of our agents via Livechat at your earliest convenience if you have additional questions.